Brateck Electric Sit-Stand Desk Converter with Keyboard Tray

At Flight Sim Foundry, we’re committed to delivering a seamless and secure shipping experience. Below is everything you need to know about how your order gets from our warehouse to your doorstep.

Free Shipping to the Lower 48 States

We offer free shipping on all orders to the contiguous United States (lower 48 states). Orders are delivered via FedEx Ground, FedEx Freight, or UPS, depending on size and weight.

Curbside Delivery Only: Carriers will not deliver into your home, garage, or interior rooms. Please arrange for assistance if needed.

Order Cut-Off and Processing Time

• Order Cut-Off: Orders placed before 12:00 PM EST are processed the same business day

• Processing Time: 1–3 business days

• Shipping Time: 2–7 business days after processing

• Total Delivery Time: 3–10 business days after placing your order

Please note that we do not accept backorders. If an item is out of stock at the time you place an order, we will notify you and offer a refund or the option to wait for restock. Payment is only captured once your order is ready to ship.

Tracking Your Order

You’ll receive a tracking number via email within 1–2 business days of placing your order. Use this tracking number to monitor your shipment from warehouse to curbside.

LTL Freight Shipments

For oversized and heavy items, we ship via LTL Freight:

• Carrier will call ahead to schedule delivery

• Signature required at time of delivery

• Someone must be present to inspect and sign for the shipment

Damaged Packages — What to Do

If your package arrives damaged, please follow these steps:

1. Check your box at delivery. If the package is visibly damaged, take clear photos of the box immediately.

2. Refuse the shipment and note the damage on the Bill of Lading (BOL).

3. Email us at sales@flightsimfoundry.com with photos and order details.

All damage claims must be reported within 24 hours of delivery to be eligible for a replacement or refund.

Return Policy Overview

• Items must be unused, uninstalled, and in original packaging

• All accessories, manuals, and documentation must be included

• A 30% restocking fee applies to all returns

• Return shipping costs are non-refundable

• Returns must be requested within 30 days of delivery

Please see our full Return Policy for complete details.

Shipping Zones and Restrictions

We currently ship only within the contiguous United States (lower 48 states).

We do not ship to:

• Alaska

• Hawaii

• Puerto Rico, Guam, and other U.S. territories

• International destinations

• Military addresses (APO/FPO)

• PO Boxes

Custom Quote Requests: If your address falls outside our standard shipping zones, you may email us at sales@flightsimfoundry.com to request a custom quote. We’ll check with our supplier on a case-by-case basis to see if delivery is possible and provide you with shipping costs if it is.

Orders placed from outside our shipping zones without a pre-approved custom quote will not be fulfilled.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state laws.

Frequently Asked Questions

Can I change my shipping address?

Yes — please contact us within 24 hours of placing your order to request an address change.

Can I cancel my order before it ships?

Yes — orders may be canceled before they are dispatched. If payment has already been captured but the order has not yet shipped, a 5% cancellation fee applies. Once shipped, our Return Policy applies. See our Cancellation Policy for full details.

Need Help?

We’re here to assist you every step of the way. We’re available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

At Flight Sim Foundry, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we’re here to help guide you through the warranty process.

Manufacturer Warranty Information

All products sold by Flight Sim Foundry are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.

Most products carry a manufacturer warranty of 1 to 2 years, though specific coverage varies by brand and product category. Some components — such as electronics, sensors, USB controllers, motors, and mechanical assemblies — may have separate warranty terms within the same product.

We strongly encourage you to review the warranty documentation that comes with your product. If you’re unsure which manufacturer warranty applies to your purchase, contact us and we’ll help you find the details you need.

What Manufacturer Warranties Typically Cover

While coverage varies by brand, most manufacturer warranties cover:

• Defects in materials and workmanship under normal use

• Major component failures within the warranty period

• Electronics, circuit boards, and USB controllers

• Hall sensors, potentiometers, and axis encoders

• Motors, force feedback components, and mechanical linkages

• Switches, buttons, and detents that fail under normal operation

What Manufacturer Warranties Typically Do Not Cover

Most manufacturer warranties exclude:

• Normal wear and tear

• Damage from accidents, misuse, neglect, or improper maintenance

• Damage from modifications, custom firmware, or use of non-authorized parts

• Damage from commercial, training, or rental use (unless specifically covered)

• Cosmetic damage that does not affect functionality

• Damage caused by power surges, electrical faults, or incompatible power supplies

• Software, driver, or operating system compatibility issues outside the manufacturer’s stated specifications

• Wear items such as grip coverings, friction pads, and consumable components

Always refer to your specific product’s warranty documentation for exact terms.

How We Support You

Our customer support team is available to assist you with:

• Finding your product’s specific warranty details

• Initiating a warranty claim with the manufacturer

• Navigating claim requirements and documentation

• Answering any questions about coverage, exclusions, and timelines

We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer’s final claim decisions, we’ll support you every step of the way to ensure you get the help you need.

How to File a Warranty Claim

To start a warranty claim, please contact us with the following information:

1. Your order number and date of purchase

2. The product brand and model

3. A description of the issue

4. Clear photos or video of the problem (if applicable)

We’ll review your information and help you initiate the claim with the manufacturer.

Need Warranty Assistance?

We’re available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

Thank you for choosing Flight Sim Foundry — we’re committed to making sure your products stay protected and your experience is stress-free.

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

Welcome to Flight Sim Foundry — where your satisfaction is our top priority.

We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.

General Return Rules

• Return Window: Returns must be requested within 30 days of delivery.
• Restocking Fee: A minimum 30% restocking fee applies to most returns, including refused shipments and incorrect address returns.
• Product Condition: Returns are only accepted for unused, uninstalled products in original packaging (box, pallet, accessories, documentation).
• Non-Returnable Items: We do not accept returns on:
  • Used or modified items
  • Items not in resalable condition
  • Items missing original packaging
  • Accessories such as filters, short kits, range hood extensions
• Damaged Items: Must be reported within 24 hours of delivery. Include clear photos of any damage to expedite resolution.

Exchange Policy

• Exchange Window: Requests must be made within 14 days of delivery.
• Condition: Items must be unused and in original packaging.
• Process:
  • Original item is returned and inspected
  • Refund is issued (less fees)
  • Customer places a new order for the replacement item
• Fees: A 30% restocking fee still applies to exchanges.

Refund Processing

Refunds are processed after we:

• Receive the returned item(s)
• Inspect for condition and eligibility
• Approve the return

Refunds are issued to the original payment method and may take up to 10 business days to appear on your statement.

Starting a Return

To initiate a return, please:

1. Contact us at sales@flightsimfoundry.com or +1 (656) 333-8005 (Mon–Fri, 9AM–5PM EST)
2. Provide your Order Number and reason for return
3. Our team will review your request and, if eligible, issue a Return Authorization (RA) Number
4. Carefully package the item with all original contents
5. Clearly label the package with your RA number
6. Ship to the return address provided by our team
7. Send us the tracking number to monitor the return

Note: Return shipping costs are your responsibility unless the product is defective or damaged.

Changing Shipping Address

To change your order's shipping address:

1. Contact us immediately at sales@flightsimfoundry.com or +1 (656) 333-8005
2. Provide your Order Number and new shipping details
3. Our team will confirm if the update is possible
4. A change fee may apply depending on carrier or order status
5. We'll send a confirmation once the update is successful

Frequently Asked Questions (FAQ)

Can I cancel my order?
Yes — if it hasn't shipped yet. Otherwise, our standard return policy applies.

Do I have to pay for return shipping?
If the product is defective or damaged, we cover it. Otherwise, return shipping is your responsibility.

How do I get a return label?
If your return is approved, we'll email you a return label to print and attach.

My refund hasn't shown up yet — what should I do?
Check with your bank and credit card provider. If it still hasn't posted after 7 business days, email us at sales@flightsimfoundry.com.

Need Help?

We're here for you!

• Email: sales@flightsimfoundry.com
• Phone: +1 (656) 333-8005
• Live Chat: Mon–Fri, 9AM–5PM EST

Thank you for shopping at Flight Sim Foundry!
Your trust means everything to us — and we're here to make your experience smooth and stress-free.

Welcome Coupon — $20 Off Storewide

Use coupon code WELCOME20 at checkout to get $20 off your first order.

No minimum purchase required. Valid storewide, but some exclusions apply based on manufacturer restrictions.

Brand-Specific and Product-Specific Discounts

Some brands and products offer even deeper discounts than our welcome offer. These may include:

• 5–20% off select brands

• Free shipping on eligible items

• Clearance, bundle, or seasonal deals

To see if a product qualifies, visit the product page — if a coupon is available, it will be shown right there.

This page is updated regularly as new promotions are added.

Special Discounts for Heroes

We’re proud to support those who serve with custom discounts for:

• Veterans

• Active Military

• First Responders (police, firefighters, and EMS personnel)

To claim yours, email a photo of your valid ID to sales@flightsimfoundry.com, include the items you’re interested in, and we’ll send you back a custom coupon or invoice tailored to your order.

Price Match Policy

Found the same product for less at another authorized online dealer? We may be able to match the price — as long as the request is submitted and approved before you place your order.

Send us a link or screenshot to sales@flightsimfoundry.com.

See our Price Match Policy for complete details and eligibility requirements.

Excluded Brands and Items

Some brands prohibit discounts or price matching due to manufacturer agreements. Please contact us for the most up-to-date list of excluded brands and items.

This list may change at any time based on manufacturer agreements.

Forgot to Use Your Coupon?

If your order was eligible but you forgot to enter your coupon at checkout — no problem.

Email us at sales@flightsimfoundry.com within 30 days of your purchase and we’ll issue you a $20 store credit to use on your next order.

Need Help?

We’re here to help with coupon codes, hero discounts, price match requests, and any other product or promo questions. We’re available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

Thanks for shopping at Flight Sim Foundry — your trusted source for premium flight simulation hardware at competitive value.

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

We understand that buying premium flight simulation hardware is a significant investment — that’s why we offer Shop Pay Installments at checkout, giving you a flexible way to split your purchase into manageable payments that fit your budget.

Shop Pay Installments

Shop Pay Installments lets you buy now and pay over time. Split your purchase into 4 interest-free payments or, for larger orders, choose monthly installments — all without leaving checkout.

• Pay in 4 interest-free installments every two weeks on eligible orders

• Monthly installments available for larger purchases (3, 6, or 12 months)

• Soft credit check that does not impact your credit score

• Transparent terms shown before you commit — no hidden fees, no late fees

How It Works

1. Add your products to the cart

2. Choose Shop Pay at checkout

3. Select “Pay in installments” and review your payment schedule

4. Get a decision in seconds and complete your purchase

Why Customers Choose Shop Pay Installments

• No hidden fees and no late fees

• No impact to your credit score from prequalification

• Flexible repayment terms

• Quick approval decisions at checkout

• Manage payments easily through the Shop app or your Shop Pay account

Important Information

Shop Pay Installments is provided by Affirm, Inc. (NMLS ID 1883087) and is subject to eligibility and approval. Payment options through Shop Pay Installments are not available in all states, and the available terms depend on your purchase amount.

Rates, terms, and approval are determined by the lender based on your credit and other factors. Pay-in-4 is interest-free; longer monthly installment options may include interest as disclosed at checkout.

Flight Sim Foundry is not the lender and does not make credit decisions. For complete details about Shop Pay Installments — including current rates, terms, eligibility, and state availability — please visit https://shop.app/pay-installments.

Ready to Get Started?

Select Shop Pay as your payment method during checkout to view and choose your installment plan.

Need Help?

Have questions about how financing works? We’re happy to help. We’re available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

For questions specifically about your Shop Pay Installments account, repayment, or approval status, please contact Shop Pay directly through https://shop.app/pay-installments.

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

We Are Flight Simulation Experts

We are flight simulation specialists. We are passionate about the products we sell — whether it’s multi-engine throttle quadrants, yoke systems, rudder pedals, instrument panels, or full home cockpit hardware. We are equally passionate about our customers.

Our goal is to be the most customer-centric brand in the flight simulation market. Our customers include home cockpit builders, dedicated home simmers, aspiring pilots practicing on their own setups, and aviation enthusiasts — all looking to build the most realistic, immersive flight experience possible by finding the perfect hardware that fits their setup, their aircraft of choice, and their level of commitment.

What Sets Us Apart

Large generic retailers lack the specialized knowledge to answer specific questions on flight sim hardware compatibility, multi-engine axis configuration, sim software setup, force feedback tuning, or home cockpit integration. We know flight simulation inside and out, so we can give you the details and knowledgeable answers to any of the questions you might have — before you buy and long after.

Our Commitment to You

• World-class customer service

• Free shipping to the lower 48 states on every order

• Hardware tested for compatibility with major sim platforms (MSFS, X-Plane, Prepar3D, DCS)

• Competitive factory-direct pricing backed by our Price Match Policy

• Authorized dealer for every brand we carry

• Trusted brand names and full manufacturer warranty support

• 100% secure shopping with PCI-compliant checkout

• Courteous, knowledgeable sales experts who actually fly the sims they sell hardware for

Our Mission

Flight Sim Foundry exists to make premium flight simulation hardware accessible, affordable, and effortless to buy. We believe building a realistic home cockpit shouldn’t require navigating fragmented forums, sketchy gray-market sellers, or generic retailers who can’t tell a yoke from a side stick. We’re here to give serious simmers a trusted home base — with the gear, the expertise, and the service to match.

Worried About Price?

We are an authorized dealer for our suppliers and we ship directly from their warehouses. By cutting out the cost of maintaining a brick-and-mortar store, we pass the savings directly on to you.

We offer fast free shipping to the lower 48 states, easy returns, personalized customer service, and a PCI-compliant secure checkout.

We understand buying premium flight simulation hardware is a significant investment, so we want to make the buying process as easy as possible. Place your order today, and if you have any questions, give us a call or send us an email.

Meet the Founder

Flight Sim Foundry was founded by Sean Costello in 2025.

Sean is a lifelong aviation enthusiast and dedicated flight simmer who built Flight Sim Foundry out of frustration with the fragmented state of the flight sim hardware market — too many gray-market sellers, too little expert support, and almost no one offering serious help for builders putting together multi-engine and complex home cockpit setups. He started this store to be the kind of retailer he wished existed when he was building his own rig: knowledgeable, transparent, and genuinely invested in helping customers fly the way they’ve always wanted to fly.

Today, we remain online-only by design. Operating without a brick-and-mortar storefront allows us to offer our customers competitive factory-direct pricing, faster shipping, and world-class customer service by phone, email, and live chat — all without sacrificing any of the things that made Sean excited to start this business in the first place.

Contact Us

You can reach our customer support team Monday–Friday, 9:00 AM–5:00 PM EST.

You can chat live with our customer support team during business hours — just look for the chat button in the lower-right corner of our site.

You can email our customer support team and we will reply within 1–2 hours during regular business hours.

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.