Warranty Policy

At Flight Sim Foundry, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we’re here to help guide you through the warranty process.

Manufacturer Warranty Information

All products sold by Flight Sim Foundry are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.

Most products carry a manufacturer warranty of 1 to 2 years, though specific coverage varies by brand and product category. Some components — such as electronics, sensors, USB controllers, motors, and mechanical assemblies — may have separate warranty terms within the same product.

We strongly encourage you to review the warranty documentation that comes with your product. If you’re unsure which manufacturer warranty applies to your purchase, contact us and we’ll help you find the details you need.

What Manufacturer Warranties Typically Cover

While coverage varies by brand, most manufacturer warranties cover:

Defects in materials and workmanship under normal use
Major component failures within the warranty period
Electronics, circuit boards, and USB controllers
Hall sensors, potentiometers, and axis encoders
Motors, force feedback components, and mechanical linkages
Switches, buttons, and detents that fail under normal operation

What Manufacturer Warranties Typically Do Not Cover

Most manufacturer warranties exclude:

Normal wear and tear
Damage from accidents, misuse, neglect, or improper maintenance
Damage from modifications, custom firmware, or use of non-authorized parts
Damage from commercial, training, or rental use (unless specifically covered)
Cosmetic damage that does not affect functionality
Damage caused by power surges, electrical faults, or incompatible power supplies
Software, driver, or operating system compatibility issues outside the manufacturer’s stated specifications
Wear items such as grip coverings, friction pads, and consumable components

Always refer to your specific product’s warranty documentation for exact terms.

How We Support You

Our customer support team is available to assist you with:

Finding your product’s specific warranty details
Initiating a warranty claim with the manufacturer
Navigating claim requirements and documentation
Answering any questions about coverage, exclusions, and timelines

We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer’s final claim decisions, we’ll support you every step of the way to ensure you get the help you need.

How to File a Warranty Claim

To start a warranty claim, please contact us with the following information:

Your order number and date of purchase
The product brand and model
A description of the issue
Clear photos or video of the problem (if applicable)

We’ll review your information and help you initiate the claim with the manufacturer.

Need Warranty Assistance?

We’re available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (656) 333-8005

Email: sales@flightsimfoundry.com

Thank you for choosing Flight Sim Foundry — we’re committed to making sure your products stay protected and your experience is stress-free.

Flight Sim Foundry

625 E. Twiggs St., Ste. 1000, PMB 93241

Tampa, FL 33602, USA